Web design & development studio
We design and build websites for ambitious small businesses — with the craft of a studio and the rigour of an engineering team. Memorable on the surface. Measurable underneath.
No templates. No mystery invoices.
Trusted by teams who care how they look online
The problem
If your site looks like everyone else's, visitors have no reason to remember you — or to choose you.
Sound familiar?
It looks like a template because it is one. Visitors can't tell what makes you different — so they leave before they find out.
The fonts, colours and words could belong to anyone. Nothing in the experience says this is us — and that costs you trust.
Slow pages, buried contact details and vague calls to action turn warm interest into a closed tab. Quietly, every single day.
What we do
Strategy, identity, design, code, SEO and ongoing care — joined up, so nothing gets lost between agencies.
Custom design that looks like you and guides visitors towards the action you want.
Fast, accessible builds that hold up under real traffic and real content teams.
A visual and verbal identity that stays consistent everywhere your business shows up.
Storefronts built to sell — clear product pages, frictionless carts, payments that just work.
Get found by the people already searching for what you sell — with content worth reading.
Keep improving after launch instead of dusting the site off once a year.
How we work
Four clear stages. One point of contact. No black boxes, no surprise invoices.
We dig into your goals, customers and competitors, then agree what success actually looks like.
Wireframes first, then a crafted visual direction. You review real screens, not abstract mood boards.
Clean, accessible code, tested on real devices. Fast by default, easy for your team to update.
We launch, measure what matters and keep tuning — so the site gets better with age, not older.
Selected work
A few recent projects — and the changes they made to the businesses behind them.
Figures above are illustrative sample results from fictional projects. Real outcomes depend on your market, offer and starting point.
“ANCYA rebuilt our site in six weeks. It loads faster than the old one ever did, it finally sounds like us, and enquiries have more than doubled. I've stopped dreading the analytics tab.”
Elena Marsh
Founder, Foxtail Coffee Roasters
Fictional client testimonial, used to illustrate the kind of partnership we aim for.
From the journal
Practical notes on design, SEO and getting more from your site — written for humans running businesses.
Real numbers, honest ranges, and the five decisions that move the price most.
A quick self-audit for the quiet problems that lose enquiries every day.
Most of your visitors arrive on a phone. Here's how to make that your best surface.
Your move
Tell us what you're working on. We'll reply within one business day with honest next steps.
Services
Six services that work as one system. Start with the piece you need most — or hand us the whole puzzle and get on with running your business.
Design that earns attention, then earns the click.
We map the journey before we decorate the page, then craft a visual language that feels unmistakably yours — on every screen size. The result is a site that is easy to understand, pleasant to use, and hard to confuse with anyone else's.
What's included
Fast, accessible builds that are a pleasure to maintain.
We build what we design: responsive sites that load quickly, work with a keyboard, and make sense to the next developer. Whether it's a lean static build or a React/Next.js front end with a headless CMS, the code stays clean — and it's yours to keep.
What's included
Something to say — and a consistent way to say it.
Your website is where your brand gets judged in seconds. We make sure it has a clear point of view, a distinctive look, and a voice that sounds like a person rather than a press release. Then we package it so every touchpoint stays on-message.
What's included
Storefronts that make browsing calm and checkout obvious.
We handle the design, build and payment plumbing, then tune the paths that actually matter: product discovery, cart, checkout and repeat purchase. Beautiful products deserve a store that doesn't get in the way of buying them.
What's included
Get found by people already looking for you.
Beautiful sites still need to be found. We fix the technical foundations first, then build a content plan around the questions your customers are already asking — so traffic arrives with intent, not by accident.
What's included
Launch day is the start, not the finish line.
Our plans keep the site secure, fast and moving in the right direction while you run the business. No panicky fixes, no plugin roulette — just a steady rhythm of updates, measurement and improvement.
What's included
Most projects mix two or three. Tell us the problem — we'll tell you honestly what's worth doing first, even if it isn't us.
Send us the messy version. A short brief, a link, a napkin sketch — all welcome.
Selected work
No portfolio for portfolio's sake. Each of these sites was built to solve a specific business problem — and measured after launch to see whether it did.
Local coffee roaster
Challenge. A beloved neighbourhood roastery with a beautiful café and a website stuck in 2018. Subscriptions were buried three clicks deep and product pages loaded slowly.
Solution. We rebuilt the site around the subscription, simplified the shop into three clear collections, and wrote the roastery's story in its own voice.
Result. Organic traffic grew and subscription sign-ups became the largest source of recurring revenue.
Boutique fitness studio
Challenge. A loyal community, but a class schedule that lived in a PDF. New visitors couldn't tell what a first class involved or how to book one.
Solution. A warm, photo-led site with a live timetable, a clear intro offer, and a two-step booking flow that works on a phone.
Result. Trial sign-ups rose sharply, and front-desk staff stopped answering the same five questions every morning.
B2B SaaS startup
Challenge. A strong product hidden behind jargon. Demo requests were expensive to earn, and the marketing site took over four seconds to load.
Solution. New positioning, a product-led homepage, a shorter demo form, and a performance-first rebuild on a modern stack.
Result. Demo requests more than doubled and the site became their best-performing acquisition channel.
Independent estate agent
Challenge. A respected agent whose site showed listings but never showed her. Enquiries were low-quality and often from the wrong area.
Solution. A personal brand site with neighbourhood guides, a clear buyer/seller split, and an enquiry form that qualifies intent.
Result. More enquiries — and, crucially, more of them from the right postcodes and price brackets.
Handmade goods e-commerce
Challenge. Beautiful products, a checkout that leaked. Most carts were abandoned and the mobile buying experience was painful.
Solution. A calmer storefront, larger product imagery, transparent shipping costs, and a three-step checkout with fewer fields.
Result. Checkout completion rose sharply, and mobile revenue overtook desktop for the first time.
Community nonprofit
Challenge. A charity doing urgent work with a website that made donating feel like paperwork. Staff couldn't update campaigns without a developer.
Solution. One clear donation path, impact stories with real numbers, and a campaign template the team could edit themselves.
Result. Online donations grew during the spring campaign, and the team shipped three campaigns without calling us.
All case studies, clients and metrics on this page are fictional and illustrative. We include them to show how we think about a project — not to claim real client results.
Behind the work
“What does this site need to do for the business?” Everything else — the layout, the words, the code — follows from the answer.
Analytics, customer conversations, competitor teardowns. We'd rather find the real bottleneck than redesign something that was never the problem.
A homepage isn't a poster. It's a sequence of decisions. We design the path from “who are these people?” to “yes, let's talk”.
Launch is a hypothesis, not a finish line. We watch behaviour, fix friction and keep improving in the weeks that follow.
Yours will look different — because your business is different. Let's work out what would actually move the needle.
Pricing
Pick the starting point that sounds closest to where you are. After a short discovery call we'll confirm a fixed quote — so you know exactly what you're getting and what it costs.
Sprout
For new businesses that need a credible home online — quickly and without the fuss.
Grow
Our most popular project: a site that looks like you, sounds like you, and works hard.
Scale
For web apps, e-commerce and larger builds with real integrations and bigger ambitions.
Prices are in USD and represent starting points. Every project is quoted in writing before work begins.
Care plans
Optional monthly plans for updates, security and steady improvement. Cancel any time with 30 days' notice.
Questions
A Sprout site typically takes 2–3 weeks. Grow projects run 4–6 weeks, depending on page count and how quickly content and feedback arrive. Scale builds are scoped individually — usually 8–12 weeks. We give you a week-by-week plan before we start.
A short brief (we'll send a template), access to any existing analytics or hosting, your logo and brand files if you have them, and one decision-maker who can sign off. That's it. We can help with copy, photography direction and content structure if you need it.
Yes — two full rounds of revisions are included at each design stage, and we don't count small clarifications as a round. If you want to explore a fundamentally different direction after approval, we'll quote that transparently rather than quietly inflating the bill.
Yes. Every build is tested against Core Web Vitals, keyboard accessibility and mobile performance before launch. SEO foundations — semantic HTML, metadata, sitemap, schema, clean URLs — are part of the build, not an upsell. Content strategy is available as a separate service if you want to actively grow organic traffic.
Grow and Scale sites include a CMS so your team can edit content without touching code. For design or structural changes, our Care Plans cover small updates and improvements; larger new features are quoted separately. You own the code and the accounts either way.
Tell us your budget and your deadline. We'll tell you what's realistic — no pressure, no sales theatre.
About ANCYA
We're designers, developers and strategists who believe the web can be warmer — and still work beautifully.
Our story
Either they'd paid for something polished but generic, or something personal but impossible to use. The craft was in one bucket, the rigour in another, and the business owner was left stitching them together.
We wanted both. So we built a studio around a stubborn idea: craft and rigour aren't opposites. The hand-drawn detail that makes a site memorable belongs next to the accessibility audit, the analytics plan and the sub-second load time.
Today we're a small, senior team working with founders and marketing leads across the US and Europe. We take on a handful of projects at a time, because good work needs attention — and because we'd rather do fewer things properly.
“Make it memorable. Make it measurable. Then make it yours.”
What we believe
They decide how we scope, how we communicate, and when we push back.
If it's worth building, it's worth the extra pass. We sweat the spacing, the wording, and the 0.2 seconds before a page settles.
We ask why before we ask what. Your business isn't a template, so the questions shouldn't be either.
You'll hear the honest answer, even when it's “you don't need that yet”. Clear scopes beat clever invoices.
We treat your launch like ours. That means testing on real phones, writing alt text, and answering the email after go-live.
The humans
You work directly with the people doing the work — no account manager relay race.
Mira Okafor
Founder & Creative Director
Theo Lindqvist
Design Lead
Priya Raman
Engineering Lead
Sam Delacroix
Strategy & SEO
Why work with us
Agencies are easy to find. A partner who tells you the truth, hits the date and leaves you with something you can maintain is rarer.
Start a projectTell us what you're building. We'll tell you whether we're the right studio for it.
The journal
Practical notes on design, SEO, pricing and getting more from your website — written for the people running the business, not just the people running the build.
Real numbers, honest ranges, and the five decisions that move the price most.
A quick self-audit for the quiet problems that lose enquiries every day.
Most of your visitors arrive on a phone. Here's how to make that your best surface.
The signals a redesign will pay for itself — and the ones that say fix something else first.
The nine sections every high-converting homepage needs, in the order visitors read them.
The questions, contract terms and red flags that separate a partner from an expensive lesson.
Ask us the awkward question. We answer those for free.
A clear breakdown of what a business website really costs in 2026, from $1,500 brochure sites to custom builds, and what drives the price.
“How much does a website cost?” is the question every business owner asks first — and the one most agencies answer with a fog of “it depends”. It does depend. But that doesn't mean you can't get a straight answer.
Here's what a website actually costs in 2026, what moves the number, and how to tell whether a quote is fair.
For a credible small-business website, budget $1,500–$6,000 as a one-time cost. That covers a custom-designed brochure site with five to twelve pages, a mobile-first build, basic SEO and a contact form.
An established business that needs a content-managed site, a brand refresh and proper conversion work should expect $8,000–$25,000. E-commerce, web apps, integrations and multi-language builds start around $20,000 and climb from there.
At ANCYA, our packages start at $1,500 (Sprout), $4,900 (Grow) and custom (Scale). Those are real starting points, not bait-and-switch numbers.
Twenty blog posts sharing one template is less work than eight pages that each need a bespoke layout. Designers price complexity, not paper. A five-page site with a custom calculator can cost more than a forty-page catalogue.
A template with your logo dropped in is cheap. A design system built around your brand — with real typographic hierarchy, custom illustration and states for every component — takes longer and shows.
Copy is routinely 20–30% of a project. If you can supply clear, final text, you save money. If you need strategy, writing and editing, budget for it properly rather than treating it as an afterthought.
A CMS, booking, payments, CRM sync, member areas, multi-language — each adds build and testing time. Integrations are where “simple” projects quietly become complex.
A solo freelancer, a small studio and a large agency have different overheads. None is automatically better. What matters is who actually does the work, how senior they are, and whether you can talk to them directly.
| Budget | What it buys |
|---|---|
| $1,500–$4,000 | A focused brochure site, 5–8 pages, custom over a simple structure, light or no CMS, core SEO settings. |
| $5,000–$15,000 | Custom design for an established business, 10–20 pages, CMS, SEO foundations, analytics and a brand refresh. |
| $20,000+ | E-commerce, web apps, complex integrations, content strategy, motion, accessibility audits and ongoing iteration. |
A $700 site is not a bargain if you rebuild it in eighteen months. The hidden costs show up later: slow pages that lose mobile visitors, a CMS nobody can use, missing SEO fundamentals, and a design that makes a good business look small.
The cheapest quote is rarely the lowest total cost. Ask what's included after launch — and what it will cost to change your mind.
Every project gets a fixed written quote after a short discovery call. We take a deposit to start, then milestone payments. No hourly surprises, no invoice for answering an email. If we underestimated the work, that's our problem to solve.
If an agency can answer those five clearly, you're already in a better position than most buyers.
Most websites don't fail loudly. They don't crash or disappear. They quietly lose a few enquiries a week — a slow page here, a buried phone number there — until the owner wonders why the pipeline feels thinner than it used to.
Here are twelve signs worth checking this week. Be honest with yourself; the fixes are often cheaper than the leak.
Every extra second costs attention. Test your homepage on a phone using a throttled connection, not just your office Wi-Fi.
Tiny text, sideways scrolling, buttons too close together. If you have to pinch and zoom, so does your customer — and they won't.
“We provide integrated solutions” is not a promise. Say what changes for the customer, in their words.
If your phone number and email are only in the footer, you're making people hunt. Put a clear route to a human on every page.
Visitors use visual quality as a proxy for competence. A dated site quietly tells them you've stopped paying attention.
A 404 on a key page, a form that submits nowhere, a social icon pointing to the platform's homepage. Small errors, expensive message.
Testimonials, case studies, reviews, client logos, real numbers. Claims are cheap; evidence is persuasive.
If changing a price requires an email and a wait, the site will drift out of date. That drift is visible to customers.
Search for what you sell plus your town. If competitors fill the page and you don't, you're invisible at the exact moment of intent.
Too many top-level items, clever labels nobody understands, important pages buried three levels deep. Clarity beats cleverness.
“Submit” and “Learn more” ask nothing and promise nothing. “Get a quote in one business day” tells the visitor what happens next.
Every optional field reduces completion. Ask for the minimum needed to start a conversation, then qualify later.
Don't redesign everything at once. Fix in order of return: clarity first (headline, offer, primary action), then speed and mobile, then proof, then search visibility.
Those four changes often recover more enquiries than a full visual refresh — and they're far cheaper to test.
If several of these signs sound familiar, a short audit is usually enough to decide whether to repair or rebuild. Either is fine; drifting is the expensive option.
Somewhere along the way, “mobile-friendly” became a box to tick: the desktop site, squeezed until nothing technically overflows. That's not mobile-first. It's desktop-first with a hangover.
Mobile-first means designing for the smallest screen and the slowest connection first, then expanding to larger screens. It changes what you prioritise, not just how things wrap.
For most small businesses, the majority of traffic now arrives on a phone — often from search, social or a link shared in a message. Google also indexes the mobile version of your site, so what a phone sees is effectively what search sees.
And the phone is where decisions happen: the commute, the queue, the sofa. If the experience is clumsy, the visitor doesn't wait for the desktop version. They choose someone else.
On a phone, only the first screen or two gets read. That forces a useful question: what are the three things a visitor must understand? Everything else is secondary.
Buttons and links need at least 44×44 pixels of touch area, with space between them. Thumb-friendly layout is not a luxury.
Start with a limit — say, under 1.5 seconds to largest contentful paint on a mid-range phone — and design within it. Images, fonts and scripts all compete for that budget.
Fewer fields, correct input types, sensible autocomplete. On a phone keyboard, every unnecessary field feels like a tax.
A short, obvious menu. Persistent access to the primary action. No hover-dependent interactions, because thumbs don't hover.
Open your site on a phone, on cellular data, as a first-time visitor. Can you tell what the business does, who it's for and what to do next within three seconds? If not, the mobile design isn't finished.
A clear headline, a readable subhead, one obvious action, fast images and a contact route that's never more than one tap away. It should feel calm — not like a desktop page holding its breath.
Design for the phone first and the desktop version becomes simpler, faster and clearer too. That's the quiet bonus of doing it in the right order.
A redesign is one of the larger cheques a small business writes for marketing. It deserves the same scrutiny as hiring or a new location: what will this actually return, and how will we know?
Here's a practical way to decide — and a realistic picture of what happens after you say yes.
New services, new audiences, new locations. When every addition requires a workaround, the structure is costing you more than a rebuild would.
People still arrive; fewer of them act. That's usually a clarity, trust or friction problem — the kind a focused redesign can fix.
If simple changes need a developer, the site will fall out of date. That's a slow, guaranteed loss.
Performance and security are not cosmetic. A site that fails either is actively costing you money.
New positioning, new look, new tone. The website is where the gap between “who we are” and “how we appear” is most visible.
If the problem is traffic, fix marketing. If the problem is the offer, fix the offer. If the site was rebuilt last year and performs well, fix the specific pages that underperform instead. A redesign is a tool, not a cure-all.
Use a simple, honest formula:
Extra monthly enquiries × close rate × average customer value = monthly gain
Then compare that gain with the project cost to get a payback period.
Illustrative example: a $9,000 redesign produces three additional enquiries a month. You close 25% of them, and an average customer is worth $4,000. That's 3 × 0.25 × $4,000 = $3,000 a month, so the project pays for itself in roughly three months. Your numbers will differ — use your own, not ours.
If the payback period is longer than eighteen months, either the scope is too large or the conversion assumptions are too optimistic. Test them before committing.
A typical small-business redesign takes six to ten weeks: discovery, wireframes, visual design, build, content migration, QA and launch. Your main jobs are decisions and content — the two things that most often delay a project.
Make sure SEO is treated as part of the build, not an afterthought. Redirects, preserved URLs, metadata and structured data all need owners. A beautiful redesign that loses its rankings is an expensive way to start again.
Give it 60–90 days before judging. Then compare like with like, and keep iterating. The launch is the start of the return, not the whole of it.
A homepage has one job: help the right visitor decide to stay, and then decide to act. Most homepages fail because they try to serve everyone at once — the founder, the investor, the job seeker, the existing customer and the new lead — in one scrolling wall of everything.
Here's the anatomy of a homepage that converts, in the order visitors actually read it.
The first screen must answer three questions: what is this, who is it for, and why should I care? The most reliable headline formula is outcome + audience + differentiator.
For example: “Bookkeeping for design studios that hate surprises.” It names the service, the audience and a point of view. Your subhead can add the proof or the mechanism.
Skip the poetry. Clarity converts; cleverness is a bonus, not a foundation.
Pick the single most valuable next step — book a call, request a quote, start a trial — and make it visually dominant. A secondary action is fine, but it should be quieter. When everything is emphasised, nothing is.
Trust is built in seconds. Put one strong piece of evidence near the top: a specific testimonial, a recognisable client logo, a result, a review score. “Great service!” is noise. “They cut our quote turnaround from three days to four hours” is proof.
Before you explain your solution, show that you understand the problem. A short section naming the frustration — in language the customer would actually use — creates the feeling of being understood. That feeling is the beginning of trust.
Three to six cards, each leading with an outcome rather than a service label. “Get found by people already searching” beats “SEO services”. Keep the copy short enough to scan on a phone, and link each card to a fuller page.
Reduce uncertainty by showing the path: what happens first, what you need from them, how long it takes. Three or four steps is enough. This section quietly answers the question “what am I getting myself into?”
Price, timeline, risk, commitment. A short FAQ or a transparent pricing note removes friction before it becomes a reason to leave. If you can say “projects start at $X” or “you can cancel any time”, say it.
People buy from people. A real photo (or a considered illustration), a name, a short story and a direct contact route make the business feel like a place with humans in it — not a lead-generation machine.
Repeat the primary action at the end, but lower the perceived risk: “Tell us what you're working on. We'll reply within one business day — no pitch.” Make the button specific. Reduce the number of fields.
Show your homepage to someone unfamiliar with your business for five seconds, then hide it. Ask: what do they do, who is it for, and what would you do next? If they can't answer, the page isn't finished — regardless of how it looks.
A homepage doesn't need to say everything. It needs to say the right thing, clearly enough that the right person wants to keep going.
Choosing a web design agency is part procurement, part chemistry. The work is invisible until it's done, the stakes are high, and everyone claims to be “strategic” and “results-driven”.
The good news: a few direct questions separate a reliable partner from an expensive lesson.
Look for case studies that resemble your situation — similar size, similar complexity, similar audience. Then ask what actually changed after launch. A real agency will have numbers, or at least a clear before-and-after story. A weak one will show you a gallery and change the subject.
Beware the portfolio that is entirely big-brand work when you're a ten-person business. You may be hiring a sales team, not the team that made those sites.
Ask for names and roles. If the people in the pitch disappear after signing, the relationship is being sold by one team and delivered by another. You want to meet the designer and developer.
Support, training, CMS handover, care plans, costs. A site without a post-launch plan becomes a liability within months.
How many rounds are included? What counts as a round? What happens if you want to change direction? Get the answer in writing.
You should own the domain, hosting, analytics, repository and content. If the agency keeps control, you don't have a website — you have a subscription with extra steps.
The exclusions list matters as much as the inclusions. Copywriting, photography, stock licences, third-party fees, maintenance and SEO are common gaps.
A confident agency will connect you. A hesitant one is telling you something.
Discovery before quoting. A fixed written scope. Weekly demos on a staging link. Clear feedback windows. A launch checklist. Handover documentation and a training session. A named contact who answers questions without a three-day delay.
None of that is exotic. It's just disciplined — and discipline is a better predictor of a good outcome than a beautiful pitch deck.
You'll spend weeks with this team. Do they answer directly? Do they say “I don't know, I'll find out”? Do they push back when you ask for something unwise? The agency that tells you the truth in the sales process is the one more likely to tell you the truth during the build.
Choose the team that makes you feel informed, not impressed. The website will be better for it.
Contact
A short brief, a link, a half-formed idea — all welcome. We'll reply within one business day with honest next steps, not a sales sequence.
We'll come back to you within one business day. In the meantime, feel free to email hello@ancyatech.com.
218 Alder Street, Studio 4
Portland, OR 97205, USA
Within one business day
Monday–Friday, 9am–5pm PT
Legal
This policy explains what personal information ANCYA collects, why we collect it, how we use it, and the rights you have over it. We've tried to write it in plain English rather than legal fog.
ANCYA (“ANCYA”, “we”, “us”) is a web design and development studio based at 218 Alder Street, Studio 4, Portland, OR 97205, USA. We are the controller of the personal information described in this policy.
For privacy questions, contact privacy@ancyatech.com.
We only collect information we need to run our website and our business. That includes:
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email address, company, phone number | You, when you send a project brief or email us |
| Project information | Budget range, project description, files and feedback you share | You, during enquiries and projects |
| Usage data | Pages viewed, approximate location, browser and device type, referring site | Automatically, via analytics cookies (with consent) |
| Communications | Emails, meeting notes and messages related to your project | You and our team |
| Billing information | Invoice details and payment status (card data is handled by our payment provider) | You, when you become a client |
We do not intentionally collect special-category data (such as health, religious or biometric information). Please don't include it in a project brief.
We do not sell your personal information. We do not use your project content to train third-party AI models.
Where the GDPR or similar law applies, we rely on the following legal bases:
We use essential cookies to make the site work, and optional analytics cookies to understand how visitors use it. Analytics cookies are only set after you accept them in our cookie banner. For the full list, see our Cookie Policy.
We share information only with service providers who help us operate, and only as needed:
These providers act on our instructions under appropriate contracts. We may also disclose information if required by law or to protect our legal rights.
International transfers. Some providers are based outside your country, including in the United States. Where required, we use standard contractual clauses or another lawful transfer mechanism.
We keep enquiry information for up to 24 months after our last contact, so we can pick up a conversation where it left off. Client project and billing records are kept for seven years to meet accounting and tax requirements. Analytics data is retained according to the provider's settings, typically up to 24 months.
When information is no longer needed, we delete it or anonymise it.
Depending on where you live, you may have the right to:
To exercise any of these rights, email privacy@ancyatech.com. We'll respond within 30 days and may ask for proof of identity to protect your information.
We use HTTPS across the site, access controls, encryption at rest with our providers, and least-privilege access to client accounts. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.
Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we'll delete it.
We may update this policy to reflect changes in our services or the law. The “last updated” date at the top will change, and material updates will be highlighted on this page.
Questions, requests or complaints: privacy@ancyatech.com, or write to ANCYA, 218 Alder Street, Studio 4, Portland, OR 97205, USA.
Legal
These terms explain how we work together, what you can expect from us, and what we need from you. They apply to our website and to any project we agree to deliver. If a signed proposal says something different, the proposal takes precedence.
ANCYA provides web design, development, branding, e-commerce, SEO and related care services. The specific deliverables, timeline and price for each project are set out in a written proposal or statement of work (“SOW”). Anything not listed in the SOW is out of scope.
Our website content is provided for general information and does not constitute legal, financial or professional advice.
Quotes are valid for 30 days unless stated otherwise. We prepare them after a discovery conversation and based on the information you provide. If the scope or assumptions change materially, we'll discuss a revised quote before doing additional work.
A project begins when you accept the proposal in writing and pay the deposit.
We work in stages: discovery, design, build, launch and (optionally) care. To keep things moving, you agree to:
Delays in content or feedback may shift the timeline. We'll always tell you the impact as soon as we see it.
Unless the SOW says otherwise, project fees are payable 50% on acceptance and 50% on launch, with milestone payments for larger builds. Care plans are billed monthly in advance.
Invoices are due within 14 days. Late payments may pause work and incur interest at 1.5% per month, where permitted by law. Third-party costs (hosting, licences, fonts, stock imagery, payment fees) are charged at cost or paid directly by you, as stated in the SOW.
Two rounds of revisions are included at each design stage unless the SOW states otherwise. A “round” means one consolidated set of feedback. We'll consolidate, clarify and confirm the changes with you.
Requests that change the agreed direction, add pages or introduce new functionality are change requests. We'll estimate them in writing before proceeding.
You may cancel a project in writing at any time. We'll stop work and invoice for time and materials delivered up to the cancellation date. Deposits cover reserved studio time and are non-refundable once work has begun, except where required by law.
If we cancel for a reason within our control, you'll receive a pro-rata refund for work not yet delivered.
On receipt of full payment, we assign to you the rights in the final custom deliverables we create for you. Until full payment, all rights remain with ANCYA.
We retain ownership of our pre-existing tools, methods, internal templates and generic code, and grant you a perpetual licence to use them as embedded in your deliverables.
Third-party assets (fonts, imagery, plugins, platforms) are licensed under their own terms; you're responsible for complying with them. We may show the work in our portfolio and marketing unless you ask us not to in writing.
We'll deliver services with reasonable skill and care, and fix defects in our work reported within 30 days of launch. We don't guarantee specific business results, traffic, rankings or revenue.
To the maximum extent permitted by law, our total liability arising from a project is limited to the fees paid for that project, and we're not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.
We may integrate third-party platforms, plugins or APIs. Their availability, pricing and behaviour are outside our control. We'll help where we can, but we're not responsible for outages or changes made by those providers.
Either party may terminate an ongoing agreement with 30 days' written notice. We may suspend or terminate immediately if fees remain unpaid, if a project becomes unlawful, or if either party's conduct makes the working relationship untenable. On termination, outstanding fees become payable and we'll hand over completed work and access.
We'll keep your non-public business information confidential and use it only to deliver the project. You agree to keep our proposals, methods and pricing confidential. This obligation continues after the project ends.
If something goes wrong, please talk to us first — most issues are resolved in one conversation. If we can't resolve it directly, we agree to attempt good-faith mediation before starting legal proceedings. These terms are governed by the laws of the State of Oregon, USA, and the courts of Multnomah County have exclusive jurisdiction, subject to any mandatory consumer protections.
Questions about these terms: hello@ancyatech.com, or ANCYA, 218 Alder Street, Studio 4, Portland, OR 97205, USA.
Legal
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| Name | Category | Purpose | Duration |
|---|---|---|---|
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ancya_session | Essential | Maintains form security and prevents cross-site request forgery. | Session |
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Questions about cookies: privacy@ancyatech.com.